26.7 million social media users are waiting to be your next customer
Social Media Ads are paid digital advertisements displayed on social networks like Facebook, Instagram, TikTok, and LinkedIn, allowing businesses to promote content to highly specific audiences based on demographics, interests, and behaviors, going beyond just their existing followers to boost brand awareness, drive website traffic, and generate leads or sales. We run paid ads on Meta (Facebook & Instagram) and TikTok.
Social media continues to play an important role in how we reach and engage our audiences across Meta Ads and TikTok Ads. Mid-November we set up conversion tracking, which assisted us to see that social media was also bringing in meaningful leads.
Leads generated by Meta ads

Leads generated by TikTok ads

How we achieved our results
In 2025 we put more focus on social media ads. We ran three general cover ads, and 3 benefit-specific ads. These ads are refreshed every 3 months and will continue to run in 2026.
General cover ads

Hospital cover

Cover for young professionals (Beat 2)

Family cover
Benefit-specific ads

Maternity benefit

Contraceptives benefit
We also ran a Dental benefits campaign which eventually had to be stopped as we started receiving complaints from the sales team that it was causing confusion with prospective members with regards to braces.
What’s New?
We will be introducing more video ads on Facebook, Instagram and TikTok. The idea is to have a perfect balance between static image ads and in-stream video ads, which will include short-form videos and GIFs.
Our focus is on creating clearer, more benefit-driven campaigns supported by strong visuals and simple messaging. A good example was the contraceptive campaign run in December, which showed how focused messaging can perform well. On TikTok, our activity picked up toward the end of the year. As the platform is still new for us, the focus will remain on awareness with plans to invest more in video content as we continue to grow our presence.
We created 3 videos to run as ads, but we were not confident they would do well after watching the final cut and ended up only running one of them as an ad on a very small budget. The video that we ran as an ad was our maternity/mid-wifery video featuring our very own Tracy.
@bestmedschemeFrom bump to baby, our midwifery benefits are personally yours.♬ original sound – Bestmed Medical Scheme
@bestmedscheme Keep cool in summer, rest easy in autumn, keep it light in winter and always have a spring in your step. #Bestmed has you covered throughout the seasons.😊 #PersonallyYours #medicalaid #healthcare ♬ original sound - Bestmed Medical Scheme
@bestmedscheme We can’t help you with your make-up, but we’ll always have your back when life gets unpredictable. #bestmed #healthcare #healthcarefails #medicalaid ♬ original sound – Bestmed Medical Scheme